Privacy Policy
How we collect, use and protect your personal information.
Last updated: 2 November 2026
1. Who we are
Hydrokinetic Therapy ("we", "our", "us") provides therapeutic and sports massage, physical therapy, hydrotherapy, fitness training, swimming pool maintenance, swimming coaching and lifeguard and event safety services in and around Nairobi, Kenya. We are the data controller for the personal information collected through this website and our services. This policy explains what we collect, why, and your rights under Kenya's Data Protection Act, 2019.
2. Information we collect
Booking requests
Your name, email address, phone number, the location where you'd like the service, the services, date and time you choose, the quantity, any notes you add, and when you accepted our terms.
New client form (health information)
Your name, contact details, address, date of birth, place of work, treatment goals and health information (such as medical conditions, surgeries, implants, pregnancy and skin conditions), and, for clients under 18, the name of the parent or guardian. Health information is sensitive personal data under the Act. We only collect it with your explicit consent, given on the form, and only so we can choose safe techniques for you.
Messages you send us
If you contact us by phone, WhatsApp or email, we receive whatever you choose to share in that conversation.
Technical information
Our website uses only essential cookies to keep it secure and working. See our Cookie Policy. We do not use advertising or tracking cookies.
3. Why we use it (and our legal basis)
- To arrange and provide your service (bookings, confirmations, reminders and records of your care): needed to perform our agreement with you.
- To keep you safe during treatment (health information): your explicit consent.
- To meet legal and record-keeping duties, and to respond to complaints or legal claims: legal obligation and our legitimate interests.
- To send occasional offers and tips: only if you ticked the box asking for them. You can opt out at any time.
4. WhatsApp
When you submit a booking, our website opens WhatsApp with a message containing your booking details, addressed to our business number. The message is only sent if you choose to send it. WhatsApp is operated by WhatsApp LLC / Meta, and its own privacy policy applies to messages sent through it.
5. Who we share it with
We do not sell or rent your personal information. It is only seen by our team members who need it to serve you, and by the company that hosts this website, which stores it on our behalf. We may share information if the law requires it, or in an emergency to protect someone's life or health.
6. How we protect and keep it
Booking and client form records are stored on our website and can only be viewed by staff with an admin login, over an encrypted (https) connection. We keep your information only for as long as we need it to provide our services and meet legal or record-keeping obligations. Client health records are normally kept for up to 3 years after your last session, after which they are deleted, unless you ask us to delete them sooner and we have no legal reason to keep them.
7. Your rights
Under the Data Protection Act, 2019 you have the right to:
- be told how your personal data is used (this policy);
- access the personal data we hold about you;
- have inaccurate data corrected, and have data deleted where we no longer need it;
- object to processing, including for marketing, and withdraw your consent at any time (this does not affect anything we did before you withdrew it);
- receive your data in a portable format.
To make a request, contact us using the details below. We will reply within 7 days. If you are not happy with our response, you can complain to the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.
8. Children
For swimming lessons and other services for children, bookings and forms must be completed by a parent or guardian, who gives consent on the child's behalf.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
10. Contact us
Hydrokinetic Therapy, Nairobi, Kenya
Phone / WhatsApp: 0716368914
Email: info@hydrokinetictherapy.com